Description of the problem
When attempting to print, an error message occurs telling me my printer is not set up properly, when I believe it has.
Expected behaviour
It should print as the settings on my print driver and the options I've chosen in oltk match
Steps to Recreate
- Add B4 2-sided, long-edge option in oltk
- set printer driver to the same options
- add files to be printed
- choose B4, 2-sided, long-edge
- error occurs when I hit print
Version
1.0.11.0
Screenshots
Error message attached.
Screen shots of oltk choices, settings and printer driver settings attached in comments (only one files able to be attached)
Nadia Myers has also reported this issue - very similar setup. FujiXerox printer via a Print Server. I'm going to release an update tonight with some extra logging and error messaging around this as it currently looks like the settings are being saved when they aren't. Hopefully, this will help to get to the bottom of what is going on!
I would be interested if anyone else has the same issue who is not using a FujiXerox printer.
Tried again with the update and got the attached error when going into the driver settings. B4 double sided is set as the printer's default, and playing around I noticed that I can't get it to save any other setting - it just reverts to B4 double sided.
Issue was to do with getting hold of the printer driver version. In Luke's and Nadia's case, the name of the printer had \ characters in it which in the query language, are used to escape characters and so it wasn't finding the printer which threw an exception. Simple fix was to double the \ characters and then all fine. 🙂
Issue is fixed from 1.0.14.0 onwards.
